Customer Risk Scorecarding :
Defining Risk Objectives by Scheme or Service:
Mapping out specific risk outcomes (e.g., subsidy misuse, default, policy violation) aligned with government schemes.
Building Individual-Level Risk Profiles:
Using past behavior (e.g., repayment history, claims pattern) and dynamic variables like individual debt burden or income volatility to score citizens or entities.
Deploying Predictive Models:
Applying logit, tobit, or gamma regression to develop risk models; tailor methodology to the nature of the scheme and available data.
Segmenting by Risk Tier:
Classify citizens or service users into risk categories (low, moderate, high) for prioritized intervention and policy targeting.
Integrating with Government CRM/Portals:
Embed risk scores into e-governance platforms to trigger alerts, automate document verification, or flag cases needing deeper scrutiny.
Designing Segment-Specific Mitigation Protocols
:
Create differentiated engagement—supportive outreach for low-risk, AI-based verification for moderate, and field investigation for high-risk users.
Creating Feedback Loops:
Continuously refine models using new behavioral data, fraud flags, or benefit claim audits to improve accuracy and relevance.